Sign in and send us a message below. We'll email you an acknowledgement straight away with a reference number — quote it on any reply and we'll keep everything together in one place.
Use the form for anything to do with your SortedCars account or a vehicle report you've bought — a question before you order, a report that hasn't arrived, a query about what a section of your report means, or a refund request under our refund policy. If a registration number came back with unexpected results, include the reg and your order reference so we can look at exactly what you saw.
Every message gets an automatic email acknowledgement with a reference number the moment it's received. A member of the team then replies by email as soon as possible. Replies come from our support address, so add [email protected] to your safe senders if you use a strict spam filter.
If something has gone wrong, choose Complaint in the form so it's tracked separately. We'll acknowledge it straight away and provide a final response within 8 weeks at the latest — usually much sooner.
Signing in links your message to your account and your orders, which means we can see your report history without asking you to prove who you are by email. It also protects your data: we'll only ever discuss an order with the account that placed it.
SortedCars is operated by Sorted Cars Ltd, registered in England & Wales (Company No. 17134462), registered office at 82a James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE. For how we handle the personal data in your message, see our privacy policy — we're registered with the ICO under reference ZC181175.